Legal

Refund Policy

Effective date: June 29, 2026 · Versa Pro AI, LLC

This Refund Policy describes when and how Versa Pro AI, LLC ("Versa") issues refunds for subscription fees. Please read it alongside our Terms of Service.

Free Trial

New accounts are eligible for a 7-day free trial. You will not be charged during your trial period. If you cancel before the trial ends, you will not be billed. If you do not cancel, your subscription will automatically convert to a paid plan and you will be charged on the first day after your trial expires.

General Policy — No Refunds for Subscription Fees

Versa subscription fees are generally non-refundable. When you subscribe, you are purchasing access to the Service for the billing period you select. We do not issue refunds or credits for:

• Partial months or unused portions of a billing period after cancellation
• Dissatisfaction with AI output quality, accuracy, or capabilities
• Actions taken by your AI assistant that you approved
• Third-party service outages or limitations (including SMS carrier or AI model provider issues)
• Failure to cancel before a free trial converts to a paid plan
• Accidental renewals where we have sent renewal notification emails in advance

Exceptions — When We May Issue a Refund

We may, at our sole discretion, issue full or partial refunds in the following exceptional circumstances:

• Extended platform unavailability. If the Versa Service is unavailable due to our failures for a continuous period of 72 hours or more in a billing period, you may request a pro-rata credit for that period.
• Duplicate charges. If you are charged more than once for the same billing period due to a technical error, we will refund the duplicate charge promptly.
• Charges after cancellation. If you are charged after properly cancelling your subscription and have confirmation of cancellation, we will refund the erroneous charge.
• Fraud. If your account was used fraudulently without your knowledge or consent, contact us immediately and we will investigate and issue refunds as appropriate.
• Required by law. We will issue refunds where required by applicable consumer protection laws in your jurisdiction. EU/EEA consumers may have a 14-day right of withdrawal for digital services not yet used, subject to the terms of applicable directives.

How to Request a Refund

To request a refund, email us at billing@versapro.ai within 30 days of the charge. Include:

• Your account email address
• The date and amount of the charge
• The reason for your refund request

We will respond within 5 business days. Approved refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.

Cancellation

You may cancel your Versa subscription at any time through your account settings or by contacting billing support. Cancellation stops future charges and takes effect at the end of your current billing period. You retain access to the Service until that date.

Cancellation does not trigger an automatic refund of fees already paid for the current billing period.

Phone Number Fees (Plus and Pro Plans)

The dedicated phone number included with Plus and Pro plans is provisioned from a carrier on your behalf. Phone number provisioning fees and carrier costs are non-refundable once a number has been assigned to your account. If your subscription is downgraded or cancelled, your number will be released from your account.

Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated by email or a notice within the Service at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance.

Contact

For billing questions or refund requests:

• Email: billing@versapro.ai

This Refund Policy was last updated on June 29, 2026.